Custom Care Pharmacy & Compounding Centre

For prescribers

Discuss a compounded prescription, dosage-form options and pharmacy arrangements for your patient with our Oshawa team.

Start with a call to discuss the proposed preparation and confirm the next steps.

Sterile and non-sterile compounding

A discussion around the prescription.

Our pharmacy can discuss dosage forms, formulation questions and ingredient sensitivities with patients and prescribers. Examples of preparations include sterile eye drops, topical creams and gels, oral liquids and lozenges.

Explore our compounding information
  • Sterile eye drops
  • Creams & gels
  • Oral liquids
  • Lozenges

Availability depends on the prescribed formulation, pharmacist assessment and applicable requirements. Please contact us about a specific preparation.

Before you call

Make the first conversation useful.

Have the relevant prescription details available. Our pharmacy team can confirm what information is needed for the proposed preparation.

  • The proposed prescription

    Discuss the medication, strength, dosage form and any formulation questions.

  • Patient considerations

    Identify relevant allergies, ingredient sensitivities or concerns with the current dosage form.

  • Practical arrangements

    Discuss the patient’s location, pickup or delivery needs, and any timing questions.

Working through the next steps

From enquiry to pharmacy arrangements.

A direct conversation helps establish what is needed for the individual prescription.

Call for prescriber enquiries

  1. Discuss the preparation

    Contact our team about the proposed formulation or pharmacy service.

  2. Confirm how to send it

    Confirm submission arrangements and any further information needed for the prescription.

  3. Confirm practical details

    Discuss the quote, expected preparation timing and pickup or delivery arrangements as applicable.

Common questions

A direct route to our team.

Call us about a specific prescription, formulation or submission question.

How do I contact you for prescriber enquiries?

For prescriber enquiries, call 647-878-7190. Our pharmacy fax is 905-240-8890. Please call to confirm the appropriate submission arrangements before sending patient information.

Can you confirm a formulation, price or preparation time?

Contact our pharmacy to discuss the individual prescription. The proposed formulation, quote and expected timing need to be confirmed for that preparation.

Can you serve a patient outside Oshawa?

Our pharmacy serves patients in Oshawa and across Canada. Availability depends on the prescription, location and applicable requirements. Contact us to discuss a particular preparation and suitable arrangements. See our service areas.

How can a patient request a prescription transfer?

Patients can use the existing online transfer application. Our team helps coordinate the transfer with their current pharmacy.

Contact Custom Care.

Custom Care Pharmacy & Compounding Centre
501 Coldstream Drive, Unit 6
Oshawa, Ontario L1K 3B3, Canada

Monday–Friday: 9 am–7 pm
Saturday: 10 am–4 pm   ·   Sunday: Closed

Prescriber enquiries

647-878-7190

Pharmacy fax: 905-240-8890

View contact details